Contact Rules
To ensure safe communication, please be sure to follow the rules below.
- Response Time: We will respond within 24 hours on weekdays (up to 48 hours during busy periods).
- Never send: Passwords, 2FA codes, seed phrases, bank account information, or copies of identification.
- Recommendation: When sending screenshots, please black out any user IDs or balances.
- Contact: [email protected]
Inquiry routing
This is a quick reference guide to choosing the appropriate route.
| Inquiry Type | Recipient | Required Information | Expected Outcome |
| Typos/Errors in Guides | Editorial Team | URL of the affected page | Correction within 24 hours |
| Suspicious Fake Sites | Editorial Team | Suspicious URL | Investigation and security alert |
| Missing Registration Button | Editorial Team | Device name and Browser | Updated instructions/UI fix |
| Login Issues | Support Team | Registered email address | Access restoration |
| Bonus Not Credited | Support Team | Transaction ID (TXID) | Manual credit / Investigation |
| Deposit/Withdrawal Issues | Support Team | Proof of payment/Receipt | Funds credited/processed |
| App Compatibility Issues | Editorial Team | OS version | Review of recommended specs |
| Unnatural Japanese Translation | Editorial Team | Suggested improvement (if any) | Enhanced translation quality |
| PR & Advertising Proposals | Editorial Team | Company Profile / Proposal | Response from a representative |
| Copyright & Legal Issues | Editorial Team | Proof of rights/ownership | Compliance action |
What information would be helpful?
To help us fix the article more quickly, please include the following information:
- Device used (iPhone 15, Pixel 8, etc.) and OS
- Browser (Safari, Chrome, etc.)
- Interface language (Japanese/English)
- Specific steps when the issue occurred
- Exact text of the error message (screenshots recommended, please hide personal information!)
Message Privacy
The contents of your email will be used solely for the purpose of responding to inquiries and improving our content. Our editorial team will never request confidential user data. Access to your email will be limited to a minimum number of staff, and it will be promptly deleted or appropriately managed once the issue is resolved.
